Give your team and customers instant answers from your business knowledge. Custom chatbots trained on your data provide support without waiting for humans.
Custom chatbots are AI assistants trained on your specific business data, policies, and procedures. Unlike generic AI tools, they understand your products, terminology, and processes, providing accurate answers based on your actual documentation.
These chatbots can answer employee questions about HR policies, help customers troubleshoot products, guide users through processes, or surface information from your knowledge base instantly. They work 24/7 without getting tired or needing breaks.
Modern chatbots go beyond simple FAQ matching. They understand context, handle complex questions, and can integrate with your business systems to look up real-time information or perform actions like creating tickets or scheduling appointments.
Answer questions immediately instead of making people wait for email responses or support tickets.
Deflect routine questions so your team can focus on complex issues that require human expertise.
Surface information buried in documents, wikis, and systems without forcing users to search and dig.
Help new employees and customers get answers without feeling like they're bothering people with basic questions.
Everyone gets the same correct information based on your current policies, not outdated knowledge or individual interpretations.
Answer questions about policies, benefits, time off, and procedures without HR staff intervention.
Handle product questions, troubleshooting, account issues, and order status inquiries.
Guide users through password resets, software issues, and common technical problems.
Help sales teams find product information, pricing, competitive intelligence, and sales materials.
Provide guidance on regulatory requirements, compliance procedures, and audit preparation.
Walk users through complex procedures step-by-step with context-aware assistance.
All questions handled by humans. Users search through documentation manually or wait for support responses.
Basic chatbot deployed for one use case. Limited training data. Often needs to escalate to humans. User satisfaction mixed.
Multiple specialized chatbots covering different domains. Regularly updated with new information. High accuracy and user satisfaction. Integrated with business systems for real-time data access.
Get expert help building custom chatbots that provide accurate answers and deliver real support value from day one.