AI Use Cases by Business Function

20 Practical AI Implementations Mapped to Maturity Prerequisites

Each use case shows required capabilities from the AI Maturity Map. Understanding your current maturity level helps you identify which use cases are ready to implement now versus which require foundational work first.

Capability Prerequisites Legend

Governance & Policy
Data Infrastructure
Automation Platforms
AI Applications
Process Maturity
Monitoring & Analytics
Security & Compliance
Innovation & Culture

Customer Service & Support

Intelligent Customer Support Chatbot

Deploy AI-powered chatbots to handle routine customer inquiries, provide instant answers from knowledge bases, and escalate complex issues to human agents.

Required Capabilities:
Company-wide AI Policy LLM Access Custom Chatbots Vector Database Data Privacy Controls
Impact: 40-60% reduction in support ticket volume, 24/7 availability

Email Response Automation

Automatically categorize, prioritize, and draft responses to customer emails using AI analysis of content, sentiment, and urgency.

Required Capabilities:
LLM Access Workflow Orchestration Documented Processes Audit Trail
Impact: 50% faster response times, improved consistency

Voice-to-Text Call Summarization

Convert customer service calls to text and automatically generate summaries, action items, and sentiment analysis for quality assurance and training.

Required Capabilities:
AI Policy Document Intelligence Data Warehouse Quality Monitoring Data Privacy Controls
Impact: Eliminate manual note-taking, improve QA coverage

Operations & Process Automation

Invoice Processing & AP Automation

Extract data from invoices, match to purchase orders, route for approval, and process payments automatically using AI document understanding.

Required Capabilities:
Document Intelligence RPA Platform Workflow Orchestration Documented Processes Compliance Automation
Impact: 70-80% reduction in processing time, fewer errors

Contract Review & Analysis

Use AI to extract key terms, identify risks, compare against templates, and flag unusual clauses in contracts before legal review.

Required Capabilities:
AI Ethics Guidelines Document Intelligence Vector Database Documented Processes
Impact: 60% faster initial review, improved risk detection

Inventory Optimization

Predict demand patterns, optimize stock levels, and automate reordering based on historical data, seasonality, and external factors.

Required Capabilities:
ETL Platform Data Warehouse Predictive Analytics API Management ROI Tracking
Impact: 15-25% reduction in inventory costs, fewer stockouts

Process Mining & Optimization

Analyze event logs to discover actual process flows, identify bottlenecks, and recommend improvements using AI pattern recognition.

Required Capabilities:
Data Warehouse Process Mining Telemetry Dashboard Continuous Improvement
Impact: Discover hidden inefficiencies, 20-30% cycle time reduction

Sales & Marketing

Lead Scoring & Qualification

Automatically score and prioritize leads based on behavior, demographics, and engagement patterns using predictive models.

Required Capabilities:
ETL Platform Data Warehouse Predictive Analytics API Management Usage Analytics
Impact: 30-40% increase in conversion rates, better sales focus

Personalized Content Generation

Generate customized email campaigns, product descriptions, and marketing copy tailored to specific audience segments using generative AI.

Required Capabilities:
LLM Access AI Ethics Guidelines Data Governance Quality Monitoring
Impact: 10x faster content creation, improved engagement

Customer Churn Prediction

Identify at-risk customers before they churn by analyzing usage patterns, support interactions, and behavioral signals.

Required Capabilities:
ETL Platform Data Warehouse Predictive Analytics Usage Analytics Workflow Orchestration
Impact: 20-30% reduction in churn through proactive intervention

Social Media Sentiment Analysis

Monitor brand mentions across social platforms, analyze sentiment, and identify trending topics or potential PR issues in real-time.

Required Capabilities:
LLM Access API Management Data Warehouse Telemetry Dashboard
Impact: Faster crisis response, data-driven campaign optimization

Human Resources

Resume Screening & Candidate Matching

Automatically parse resumes, extract relevant skills and experience, and match candidates to job requirements while reducing bias.

Required Capabilities:
AI Ethics Guidelines Risk Assessment Document Intelligence Data Privacy Controls Compliance Automation
Impact: 75% faster initial screening, improved quality of hire

Employee Onboarding Assistant

Provide new hires with an AI chatbot that answers questions about policies, benefits, systems access, and company culture on-demand.

Required Capabilities:
AI Policy Custom Chatbots Vector Database Documented Processes
Impact: Faster time-to-productivity, reduced HR workload

Learning & Development Recommendations

Analyze employee skills, career goals, and performance data to recommend personalized training programs and development opportunities.

Required Capabilities:
Data Warehouse Predictive Analytics AI Training Programs Data Privacy Controls
Impact: Higher engagement in training, better skill development

Finance & Accounting

Expense Report Processing

Extract data from receipts, validate against policy rules, detect anomalies, and auto-approve compliant expenses without manual review.

Required Capabilities:
Document Intelligence RPA Platform Workflow Orchestration Documented Processes Audit Trail
Impact: 85% reduction in processing time, improved compliance

Fraud Detection & Prevention

Identify suspicious transactions, unusual patterns, and potential fraud in real-time using machine learning anomaly detection.

Required Capabilities:
ETL Platform Data Warehouse Predictive Analytics Telemetry Dashboard AI Security Framework
Impact: Detect fraud earlier, reduce financial losses by 30-50%

Cash Flow Forecasting

Predict future cash positions based on historical patterns, seasonality, payment terms, and planned activities using predictive models.

Required Capabilities:
ETL Platform Data Warehouse Predictive Analytics ROI Tracking
Impact: Better financial planning, reduced working capital needs

IT & Engineering

IT Help Desk Automation

Deploy AI agents to handle common IT support requests like password resets, software installations, and troubleshooting guidance.

Required Capabilities:
AI Policy Custom Chatbots Autonomous Agents API Management Documented Processes AI Security Framework
Impact: 50-70% ticket deflection, faster resolution times

Code Review & Quality Assurance

Use AI to analyze code commits, identify bugs, suggest improvements, and ensure compliance with coding standards before human review.

Required Capabilities:
LLM Access Workflow Orchestration Quality Monitoring Documented Processes
Impact: Catch bugs earlier, improve code quality, faster reviews

Predictive Maintenance

Monitor equipment sensors and system logs to predict failures before they occur, schedule maintenance proactively, and reduce downtime.

Required Capabilities:
ETL Platform Data Warehouse Predictive Analytics Telemetry Dashboard Workflow Orchestration
Impact: 30-50% reduction in unplanned downtime

How to Prioritize Use Cases for Your Organization

1

Assess Your Current Maturity

Use the AI Maturity Map to understand which foundational capabilities you have in place today.

2

Identify Quick Wins

Look for use cases where you already have most of the prerequisite capabilities. These can deliver value quickly with minimal infrastructure investment.

3

Calculate Business Impact

Estimate the potential time savings, cost reduction, or revenue impact for each use case. Prioritize based on ROI and strategic alignment.

4

Build Missing Capabilities

For high-value use cases requiring capabilities you lack, create a roadmap to develop those foundations systematically.

5

Start with Pilot Projects

Launch small-scale pilots to validate assumptions, measure results, and refine your approach before full deployment.

Ready to Implement AI Use Cases in Your Organization?

Get a personalized assessment and roadmap showing which use cases you can implement now and what capabilities you need to build for future initiatives.