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Automation Platforms

Workflow Orchestration

Your business runs on workflows that combine AI, automation, and human expertise. Orchestration ensures everything happens in the right order with proper oversight.

What Is Workflow Orchestration?

Workflow orchestration coordinates multiple tasks, systems, and people to complete complex business processes. It ensures that AI analysis triggers the right approvals, automation runs at the right time, and humans step in when needed.

Think of it as the conductor of an orchestra. Individual musicians (your AI tools, RPA bots, and people) are talented, but they need coordination to create something beautiful. Orchestration ensures each part happens at the right time in the right sequence.

Modern orchestration platforms handle conditional logic, parallel execution, error handling, and human approvals. They make complex multi-step processes reliable and auditable.

Why It Matters

Coordinate Complex Processes

Manage workflows that involve multiple systems, departments, and approval steps without manual tracking.

Ensure Human Oversight

Build approval checkpoints where people review AI recommendations before actions are taken.

Handle Exceptions Gracefully

Define what happens when things go wrong. Route exceptions to the right people with context to resolve them.

Create Audit Trails

Track every step of a process for compliance, troubleshooting, and process improvement.

Reduce Process Cycle Time

Automate handoffs and eliminate waiting time between steps in your workflows.

Common Use Cases

Customer Onboarding

Coordinate data collection, AI validation, compliance checks, and human approvals in proper sequence.

Procurement Approvals

Route purchase requests through appropriate approvers based on amount, category, and business rules.

Incident Response

Automatically escalate issues, notify stakeholders, and coordinate resolution across teams.

Financial Close

Orchestrate month-end processes with dependencies, parallel tasks, and approval checkpoints.

Lead-to-Cash

Manage the full customer journey from lead qualification through order fulfillment and invoicing.

HR Processes

Coordinate hiring, onboarding, performance reviews, and offboarding with proper approvals and tasks.

Maturity Levels

Not Started / Planning

Workflows managed through email chains, spreadsheets, and verbal handoffs. No visibility into where things are stuck.

In Progress / Partial

Basic workflow tools in place for some processes. Limited integration with AI and automation. Manual tracking still common.

Mature / Complete

Enterprise orchestration platform managing critical processes. Seamless integration with AI, RPA, and business systems. Real-time visibility and analytics. Self-service workflow design for business users.

How to Get Started

  1. 1.
    Map a Critical Workflow: Document a complex process that spans multiple systems and people.
  2. 2.
    Choose Orchestration Tools: Evaluate platforms like Temporal, Camunda, or workflow features in tools you already use (Monday.com, Jira, etc.).
  3. 3.
    Define Decision Points: Identify where humans need to approve, review, or make decisions in the workflow.
  4. 4.
    Build in Exception Handling: Plan for what happens when tasks fail, approvals are denied, or data is missing.
  5. 5.
    Integrate Systems: Connect your orchestration platform to the applications and data sources involved in the workflow.
  6. 6.
    Monitor and Optimize: Track cycle times, bottlenecks, and completion rates. Continuously improve the workflow based on data.

Ready to Orchestrate Your Workflows?

Get expert guidance on designing and implementing workflow orchestration that coordinates AI, automation, and human expertise seamlessly.